A group of executive directors and senior living executives related to me recently that their communities are faced with an increasingly challenging dilemma. Seniors, families and prospects are demanding more and varied service offerings from senior living and service agencies, yet these same service providers are challenged with decreased revenues due to a struggling economy and Medicare and Medicaid reimbursements reductions. How can senior living communities and service agencies survive and even thrive?
The answer may lie with the strategic implementation of technology. Today, low-cost solutions are available to reduce cost of care and improve satisfaction. For most service providers, labor is a provider's largest expense. Web-based solutions are available to make staff more productive. Looking for service offerings that resonate with prospects and their families? There are solutions for these challenges as well.
At VoiceFriend, we have developed an easy-to-use productivity toolset that has been proved to make staff more productive and reduce overtime expense. Additionally, our care plan and activity reminder services, and solutions for the visually and cognitively impaired are offerings that resonate with prospects and their families. Thus, with an easy-to-implement, low-cost service, VoiceFriend has developed and implemented solutions that guarantee to impact service providers revenue and expense results.
2012 will be a telling year for many service providers. With the strategic implementation of technological solutions, senior living communities and agencies can make it a year to remember
Bruce Baron is CEO of VoiceFriend. For more information, please contact VoiceFriend at 781-996-3123 or email us at sales@voicefriend.net.